inkline Global, Inc- Product Support

1. Purchase using our online secure store with credit card (Preferred)

Please visit our secure order form at http://www.inKlineGlobal.com/order or visit our alternate order form at https://inklineglobal.com/order/msorder.html.

2. Fax or Postal Purchase

Please click here to submit your inquiry and select 'Purchasing Problem' to find out how to purchase via Fax/Postal.

What currency are the products sold in?

The products are sold in US Dollars. To purchase, please go to: http://www.inklineglobal.com/order/.

Is there any discount for volume purchase or company purchase?

Yes, there is volume discount for customers.

For customers who order 5 or more licenses of any of our products, they will be entitled for the following discount rate.
5 copies or more                    15% discount
10 copies or more                   20% discount
20 copies or more                   25% discount
50 copies or more                   30% discount
250 copies or more                  45% discount

For example, if a customer purchases 20 licenses of Visual Day Planner (for network usage), then the price will be as follows:

Before discount: $29.95 x 20 licenses = $599.00

After discount: (29.95 x 20 licenses) x 75% = $449.25

Savings = $149.75

To purchase, please go to http://www.inklineglobal.com/order.

What if I am unable to use the shopping cart to purchase?

Please click here to view alternative ways to purchase.

Can I get the trial version in a CD before purchase?

Yes, you can get it by paying the non-refundable $9.95 shipping and handling cost. To order the CD only for trial/demo version, please read about the available purchase methods.

However, purchase of CD does not constitute as a purchase of our products as license is required to obtain the full version. Thus, you will still need to pay for the license in order to obtain the full version.

Can I purchase by using Money Order or Debit Card?

Yes, you can. Please read about the available purchase methods.

I don't have a credit card, how can I purchase your products?
You can purchase our products through other methods. Please read about the available purchase methods.

Do you send your products in CDs or boxes?

We send our products through online delivery. However, if you will like the CD to be sent to you, there will be a non refundable shipping and handling fee of $9.95. Click here to find out how to order the CD. There will be no boxes sent to customers.

Is your website secured and certified?

Yes, it is secured and certified. You can view our security certificate here.

Are your products compatible with Macintosh?

No, our products are not compatible with Macintosh. You can find out about our products and their respective compatibilities here.

How do I get a refund on my purchase?

Please refer to our Refund Policy for details.

How do I refund if I do not have a fax machine?

Please contact our Customer Support Center. We will reply you as soon as possible.

Can I still request for refund after 60 days of purchase?

Unfortunately no, as this means that your 60 day money back guarantee period has already expired and we will not be able to process your refund.

However, we do allow you to exchange it for another product. Please take note that if the product that you choose to exchange costs less than what you have paid (excluding shipping & handling charges for customers who purchased the CD), there will be no refund on the price difference.

For more information on other products, please click here.

How do I know that my refund request is being processed?

We will send you an email that we have processed and credited back your credit card account.

How long does it take to get my money back?

Please allow up to one week for refund processing as we need time to verify the information and for the refund to be shown in the credit card statement which will be reflected on the next credit card statement.

Why I did not receive a refund for the CD?

It is stated clearly in the shopping cart and our refund policy, as well as on your online invoice, that shipping and handling cost is non-refundable.

Would you ever reveal my information to other parties or subscribe me in any mailing lists?

No, you can be sure that we will not reveal your information to others. You will only be listed in our mailing lists if you subscribe to our newsletter, which we use to inform our customers about the latest news and upgrades. We will not subscribe you to any other mailing lists. To view our private policy click here.

I lost my online invoice, would you send it to me again?

Please click here to submit your inquiry and select 'Lost Invoice'.

Why did I receive two inKline Global Purchase Confirmation emails?

This might caused when customers click "refresh" during the shopping cart process, or accidentally click 'Authorize transaction' twice. However, we will only receive one order from customer.