Please look at the questions in the Sales Support box below to find the solutions to your problem first, as you may find the solution to your question immediately, rather than waiting for our reply which may take up to one working day.

Sales Support

Please select your Sales Inquiry --- PURCHASING OF PRODUCTS --- How do I purchase your products? What currency are the products sold in? Is there any discount for volume purchase of products or company purchase? What to do if I am unable to use the shopping cart to purchase? Can I get the trial version first in a CD before purchasing your products? Can I purchase by using Money Order or Debit Card? I don't have a credit card, how can I purchase? Do you send your products in CDs or boxes? Is your website secured and certified? Are your products compatible with Macintosh? Would you ever reveal my information to other parties or subscribe me in any mailing lists? I lost my online invoice, would you send it to me again? Why is there a difference in product pricing? Why did i receive two emails of inKline Global Purchase Confirmation? Why am I getting pop ups asking me to purchase? --- REFUND --- How do I get a refund for my purchase? How do I refund if don't have a fax machine? Can I still request for refund after 60 days of purchase? How do I know that my refund request is being processed? How long does it take to get my money back? Why I did not receive a refund for the CD? --- PRODUCT VERSION AND UPGRADE --- What are the latest versions of your products? How do I find out what version I am using? How do I upgrade? --- REGISTRATION CODE AND LICENSE --- I've lost my registration code, what can I do? I did the instant purchase online, how come I did not receive my registration code? I have two computers, do I need to purchase two license copies? Are your products and registration fees a one-time purchase? How do I register the products that I have purchased to obtain the full version? --- CD-ROM --- What if I would like to get the CD? What is inside the CD? If the CD is free, why do I need to pay $9.95 for it to be sent to my address?? How long does it take for the CD to arrive? Why I couldn't find any clip arts, wallpaper, fonts, etc. in the CD? --- DOWNLOAD ISSUES --- What if the download link doesn't work? What if I my computer crashes or I need to reformat my computer? What should I do if I did not complete the download? What if the download is corrupted or cannot be unpacked? --- CONTACTS --- Do you have any phone number that we can contact or how can we contact you? --- SUPPORT POLICY --- Do you have any support policy?

Sales Support Webform

If you are unable to find the question you need to ask, please use this webform below to post your inquiry to us. 

1. Please enter your contact information, subject and nature of your inquiry in the relevant boxes below. 
2. After you have done so and clicked "submit", you will receive an automatically generated email from us with a tracking number, confirming that we have received your mail.
3. If you have entered the required information correctly, we get back to you by the next business day. 
4. If you do not receive a confirmation email from us after one day, please submit your inquiry to us again, as you may have made a mistake when you were submitting your email address. 

Please use this tracking number for all future correspondences regarding your inquiry. This will enable us to keep track of your case and get back to you faster.  

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Note: Please make sure that the Name and Email is the same as the one you used when purchasing the product.


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