Contents:
General Questions
Upgrade
Questions
Known
Problems
Other
Questions
Q01: What is Modem Booster?
Modem Booster is a Web accelerator that addresses the main cause of
slow Internet browsing- fragmentation of data during transmission. This
utility tests modem performance and tweaks the TCP/IP settings accordingly
via a systematic fine-tuning process.
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Q02:
What are requirements to run Modem Booster?
To run Modem Booster, you must have Internet Explorer 4.0/5.0 installed
on your computer. Your service provider must be able to use Windows
Dial-Up Networking, or is America Online, CompuServe 2000, Microsoft
Network (MSN) or NetZero v3.0.4.
If your
service provider is not compatible with the above mentioned, then
refer to your provider to see if there any special methods to connect
to their server with Windows Dial-Up Networking.
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Q03:
How do I configure Modem Booster to work with my ISP?
Start Modem Booster program and click on the menu item "Tools"
-> "Configuration Wizard". Enter the your service provider details
in the appropriate fields and you all done!
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Q04:
Can I use Modem Booster to optimize my connection with multiple ISPs?
You can optimize multiple ISP connections with Modem Booster.
All you need to do is select the dial-up profile in the "Configuration
Wizard" and run the tune-up test. Once that is completed, select the
second dial-up profile and run the Tune-up again. When you going to
dial up to a particular ISP, right click the Modem Booster dialer,
go back to the "Configuration Wizard" and select the ISP you want
to use.
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Q05:
How can I use Modem Booster dialer and Stay Connected! together?
To use Modem Booster and Stay Connected! simultaneously, run the two
program and use Modem Booster dialer to dial-up to you service provider.
Once a connection is established, left click on Stay Connected! tray
icon to activate it. You will need to uncheck the dial-up option in
Stay Connected!.
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Q06: Why do I need to use Modem Booster's dialer?
After you have run the Tune-Up test, you must use the Modem Booster
dialer in order to benefit the speed increase. You cannot use some
other default dialer as the saved optimal settings can only be used
with the Modem Booster dialer.
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Q07:
Modem Booster asks for my AOL browser location. What do I
enter?
The AOL browser location is where you installed the browser for AOL.
For myself, my aol.exe file is in C:\America Online so I typed in:
C:\America Online\aol.exe
For yourself, you will need to locate this aol.exe file and then do
what I did above. Also ensure that you select the default screen name
to use in the Configuration Wizard and that the screen name has the
password store in the browser.
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Q08:
Modem Booster asks for my CS2000 browser location. What do
I enter?
The CompuServe browser location is where you installed the browser
for CS. For myself, my cs.exe file is in C:\CompuServe so I typed
in: C:\CompuServe\cs.exe
For yourself, you will need to locate this cs.exe file and then do
what I did above. Also ensure that you select the default screen name
to use in the Configuration Wizard and that the screen name has the
password store in the browser.
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Q09:
How do I remove the splash screen from showing up?
The splash screen cannot be removed. However, we will allow such option
to hide the splash screen in one of the future version for Modem Booster.
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Q10:
I ran the tune-up test and don't see any improvement in my
connection. Why?
Continue to use Modem Booster dialer for a couple of more days and
see if your Internet performance has improved. Sometime it requires
a few restarting of Windows for the optimal modem settings to take
effect. If you find that Modem Booster has increased your Internet
surfing speed, then continue using Modem Booster dialer.
If you find there no improved in your Internet connection, then we
suggest that you run the tune-up test again for a further accurate
reading. We recommend that you run the tune-up test either late at
night or early in the morning, when your service provider does not
have many users.
If your service provider is using Windows Dial-Up Networking or Microsoft
Network, then you can try changing the website address to download
data to another site such as http://www.altavista.com/.
By changing the website address can help in obtaining better results.
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Q11:
How do I remove those old profiles or screen name from showing
up on my Modem Booster dialer?
There are currently no methods to removed those old profiles or screen
name from the Modem Booster dialer. You will need to wait for a future
release that allows users to remove those old profiles or screen names.
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Q12:
Is Modem Booster compatible with Apple/Macintosh?
Modem Booster currently is not compatible with Apple/Macintosh computers.
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Q013:
How do I upgrade to the latest version?
To upgrade your purchase, please click here to visit our
Customer
Support Center
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to Contents]
Q014:
Why do I get pop up messages asking me to purchase after I've upgraded
to the latest version?
You may still be using the shareware version of the program. Please click
here to visit our Customer Support Center
(1) Include
your name, program name and version number.
(2) Please include, when did you purchase your program.
A new
copy of the program will be forwarded to you.
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to Contents]
Q15:
What does a "RAS" error message mean?
"RAS" error message can imply to many factors. First ensure that
your telephone line is free to dial to your service provider. Also
check that you can dial-in to your service provider with Windows Dial-Up
Networking. If you cannot connect with Windows Dial-Up Networking,
then Modem Booster may not be compatible with your service provider.
Ensure that you have the latest patch for Dial-Up Networking for your
Windows 95/98/NT/ME/2000. You can download these patches from the
Internet. Once you have installed the new patch, restart your Windows
and run Modem Booster again.
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Q16:
I get "Failed to create empty document" error message.
What can I do?
Please ensure that you have Internet Explorer 4.0/5.0 installed in
your computer to avoid such error message.
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Q17:
Why do I get illegal operation or exception error?
To avoid such errors, try closing off all programs running on your
desktop and tool tray. We suggests that you close programs such as
Anti-Virus program and disable screen saver or power management features
to avoid any errors when running a tune-up test. Once that all done,
run the tune-up test.
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Q18:
What does a "Failed to download data" error message mean?
Ensure that you have Internet Explorer 4.0/5.0 installed in your computer
and in the "Configuration Wizard", change the website address to http://www.altavista.com/.
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QLA:
My Question/Problem is not addressed in this FAQ, what do I do?
Please send us your queries at the Modem Booster
Customer Support Center.
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